Monitoring a Multi-Market Real Estate Portfolio via Insite’s Global Security Operations Center
See how Insite standardized threat monitoring, escalation protocols, and risk visibility across a global real estate portfolio.
Monitoring a Global Real Estate Portfolio Through Insite’s GSOC
Industry:
Commercial Real Estate
Primary Service:
Global Security Operations Center
A demonstration near one leasing office disrupted operations for hours before regional leadership was aware of the situation. Insite deployed our GSOC+ solution to provide standardized monitoring across the firm's global property portfolio.
The Challenge
A global real estate investment firm's portfolio spanning dozens of properties across North America, Europe, and Asia, had a siloed approach to security management. Each location had varying levels of security resources and practices, and the firm struggled to maintain a method of monitoring threats across all locations consistently.
One of the firm’s largest properties in New York was affected by a protest targeting a neighboring development, which disrupted tenant access, deliveries, and staff arrivals for hours before headquarters learned about it from a tenant complaint.
After this incident, the firm contacted Insite to assess their need for managing a complex global risk profile.
Our team assessed that the firm lacked:
A centralized function for monitoring civil unrest, severe weather, or other proximate risk and disruptive activity near their properties
Consistent decision-making by local teams, creating a personal interpretation of response and unequal mitigation efforts to address threats across each location
A single authority for security decision-making; instead, it was divided unevenly between facilities and regional leadership
A consistent process for escalating verified information to headquarters or on-site staff
The Insite Approach
Insite initiated our Global Security Operations Center solution to monitor the firm's full global portfolio from a single command center.
Monitoring & Escalation
Established virtual boundaries (geofences) around every property in the portfolio
Coordinated a consistent set of escalation protocols and risk thresholds that enable oversight of direct and proximate threats to every property
Delivered a 24/7 structured alert cycle, initial, ongoing, and all-clear, to headquarters, regional managers, and on-site staff simultaneously
Monitored open-source intelligence, social & intelligence platforms, weather feeds, and local incident reporting networks for relevant threats occurring in proximity to properties
Proven Value Beyond the Incident
In addition to monitoring protest groups targeting nearby properties, Insite’s GSOC also:
Coordinated a single closure decision when a category 4 hurricane threatened a property in Japan
Flagged a labor strike disrupting ground transportation to an international leasing office in Paris
Provided analysis around geopolitical tensions in the Middle East that would affect impending business trips for the firm’s sales team
The Results
The firm possesses a consistent view of risk across every property in its portfolio
Key stakeholders receive more accurate, consistent, and actionable alerts in comparison to their previous model, bringing attention to relevant threats while filtering out nonrelevant incidents
Disruptions that once went unnoticed for hours are now caught and communicated before they can have an impact
New locations can be brought online without adding internal security headcount
Regional teams no longer have to decide alone how to respond to a nearby disruption in the moment
Tenants experience a more stable, reassuring environment that demonstrates a premium level of life safety across properties managed by the firm
The firm can point to documented, proactive risk management in conversations with insurance carriers
Why This Matters
Standardizing security across a distributed portfolio is one of the more persistent operational challenges. A Global Security Operations Center provides the centralized visibility that regional teams cannot achieve on their own.
Without consistent monitoring of all potential risks, organizations are relying on individuals to make decisions based on their subjective resolutions of risk. This often leads to firms missing critical information, especially when an incident occurs outside of their team's working hours.
The consistency that a GSOC provides enables organizations to respond proactively to threats, keep employees safe globally, and maintain a business advantage by keeping operations running smoothly.